Service Magazine Fall 2017

16 | @Service Magazine Summer 2017 The new Nuvolo unified asset management platform will enhance speed, efficiency, accuracy and customer service quality for biomedical field personnel GE Healthcare biomedical service teammembers will soon have just one digital platform on which to manage their daily work. There will be no more need to “swivel chair” between different platforms to open service tickets, order parts and manage contracts. No more separate mobile application. Just one platform for all functions, with the same look and feel on any PC, laptop, tablet or smart phone with an optimized mobile user interface to enhance the user experience. “In simple terms, we’re replacing multiple fragmented 20-year-old systems that manage more than two million transactions a year with one transformational digital platform that will take us to new heights in technology, efficiency and customer service,” says Shawn LaRocco , Senior Director, USCAN Service Technology Organization. By users, for users In the coming months, the existing Clarify system will be replaced by an enterprise asset management (EAM) solution based on the Nuvolo platform, a world-class cloud-based offering that meets the highest standards for ease of use, security, reliability and performance. Nuvolo has extensive healthcare experience: more than 3,100 healthcare providers use its EAM platform to manage some 5.8 million clinical devices. “We built every part of this system with input from the people who will use it,” says Shawn. “We held a number of sessions where we asked users to set the requirements. We conducted numerous voice of customer sessions to make sure we built a one-stop shop that delivers what our business, our customers and our users need.” The new interface streamlines and automates processes. Biomed technicians can use the application online or offline. If they’re in an area with limited connectivity, they can work offline and connect later to transfer stored information from their mobile devices to the main database, receiving visual confirmation and eliminating concerns about losing data. The Nuvolo platform will share information automatically with the iCenter asset maintenance and management software, enabling customers to run more accurate reports on key metrics like total time to repair, device utilization, and planned maintenance compliance. Robust performance “In essence, all day-to-day biomedical operations will happen through this new application,” says Shawn. “We’re providing a robust technology that will promote more confidence and stability within our field organization, so teammembers can focus on taking care of their customers, to the ultimate benefit of patients. The technology also makes us more responsive to customer needs and allows us to build and integrate future technologies. “This has been an exercise in partnership across our entire business. It’s a great example of knocking down walls and working to ensure overall success. We looked at what we need for the future, and we built for that.” All Together Now! Here’s the timeline The new EAM, based on the Nuvolo platform, began pilot testing August 7 at three sites in the Northeast Zone. Full implementation across the United States Service organization will be complete by mid-November: • October 2: Northeast Zone launch • October 16: Southeast Zone launch • October 30: North Central Zone launch • November 13: West Central Zone launch