Service Magazine Fall 2017

@Service Magazine Summer 2017 | 19 Our TCOE is open for business through the third quarter of this year for training and customer tours. While many field engineers will continue to visit HCI for GE training, all students will have an opportunity to access our MV equipment and become familiar with it. For example, while in training on a GE CT, they can walk across the hall to view the MV CT and ask questions or see component locations. The intent is to provide all of our teams with the confidence to take the first call on MV equipment and the skills to begin troubleshooting a fix for that equipment. Advanced MV training courses will continue to be available for field engineers who regularly service MV equipment. GE Healthcare has a competitive advantage over other service providers. Our MV diagnostic imaging commitment parallels our OEM service delivery. Service Forward teams are well-prepared with access to formal training, detailed service documents, dedicated TSE and parts support, and enhanced technology such as InSite and Advanced Troubleshooting. The changes happening at HCI reflect our commitment to our customers and our field teams. Construction at HCI will wrap up in December, with everything fully functional in the first quarter of 2018. Training requests and scheduling can now be requested online through our HCI demand tool for both DI and MV. The remodeled HCI will include 60 pieces of MV imaging equipment, including: 1. All multi-vendor Imaging modalities 2. OEM equipment including Philips, Siemens, Toshiba, Hologic, Shimadzu and Agfa 3. MV CT suites/bays 4. MV PET/CT suite/bay 5. MV MR suites/bays 6. MV Vascular suites 7. MV Nuclear Medicine bays 8. MV Radiography/Fluoroscopy rooms 9. Dedicated space for mobile X-ray, Mammo, Ultrasound and CR The TCOE: Then and Now The history and legacy of our MV business began at our TCOE, which is closing its operations by the end of this year as we transfer MV to HCI. Below is a timeline showing the development of MV for our business. 1994 MV Service is piloted as a skunkworks project by TomDunham, who led the Service business for nine years. The pilot is successful and GE begins investing to build our internal MV capability. GE wins the Columbia/HCA deal, with a unique focus on the total outsourcing of service needs. During this time, the MV team was separate from the core service group. Although the zones realized the revenue, the MV team operated completely separate from the zone operational structure. 1996 GE acquired National MD (NMD) to provide biomedical services for HCA. 1998 GE acquires InnoServ Technologies, which becomes the centerpiece of our MV business. InnoServ is renamed the GE MV TCOE. 2000-2003 We integrated our core and MV services businesses together, so the same FEs serviced GE and MV equipment. We moved and expanded training delivery from the HCI to the TCOE. The TCOE became an MV showcase, used for customer tours. 2012 GE wins Aurora, kicking off a renewed era of steady growth enabled by our strong MV foundation and tightly aligned with our core GE service delivery. May 1, 2017 Groundbreaking at HCI to transfer MV from TCOE. Grand opening of remodeled HCI to occur in first quarter 2018.