Service Magazine Fall 2017

2 | @Service Magazine Summer 2017 Customers 4............................. Mercy Health: A Comprehensive Asset Management Win 6............................. Big Wins Mark Growth for the Business 8............................. Customer Fan Mail GE Healthcare 10.............................John Flannery Named Chairman and CEO of GE 10........................... Message from Kieran Murphy 11........................... Uncertainty Across the Healthcare Industry is Affecting Our Customers Service 12........................... Game-Changing RTLS 14........................... Q&A with Tom Dunham 16........................... All Together Now! 17........................... Preparing Today for a Retiring Workforce 18........................... Multi-Vendor and GE Equipment to Join Forces at Healthcare Institute 20........................... Keeping it World-Class 21........................... Respect the Power 22........................... Elevating Customer Care 23........................... “Endless” Benefits 24........................... Our Plan to Win 26........................... Teamwork Wins in USCAN Service 28........................... Meet Your FEAC and DoS Advisory Council Individuals 30........................... It Takes a Team 31........................... A Hero Among Us 32........................... Getting to Know Scott Francis 33........................... My Moment 33........................... Best of the Best Winners 34........................... Employees Tackle Key Projects in Leadership Program 35........................... Giving Back To submit a story idea, or provide feedback on this magazine, contact Laura Fait at laura.fait@ge.com . Table of Contents