Service Magazine Fall 2017

26 | @Service Magazine Summer 2017 No person is more important than the team Teamwork. We see it with the field service engineer who finished a long day at a customer site only to get in his car and drive across town, after hours, to help a team member who was facing a difficult challenge at another customer site. Our customers benefit from our teamwork. One customer recently shared why GE is their vendor of choice: “GE Sales and Service appear to be collaborative and work well together to get to the needed solution.” And our teamwork extends into the communities where we work and live. A team of our colleagues recently travelled to Louisiana to rebuild the homes of families impacted by the devastating floods that ripped through that area last August. You can read more about their experience in this issue of @Service. Our field teams recently responded to an internal survey, where they indicated one of the top things they love about working in USCAN Service is their coworkers and having teams available for support. They also shared that a great DoS is a team builder. Teamwork matters to our teams and our customers! “Teamwork is all about trust, supporting one another, and doing what’s right, collectively, for the team and our customers,” said Rob Reilly , Vice President and GM, USCAN Service. “We’re good on our own, but we’re great as a team!” Teamwork wins in USCAN Service Creating a culture of Givers… Amanda Perry (HSAM) and Mike Jones (DoS) know the value of teamwork. • Recognize your team • Share introductions/expertise • Provide mentoring • Share your priorities • It’s ok to ask for help! • “What can I be doing to help you?” • Understanding -> Trust -> Speed • Effective, yet constructive, conflict • WE win or lose together 5 Minute Favors Help Seeking is the Norm Speed of Trust