Service Magazine Fall 2017

@Service Magazine Summer 2017 | 9 Kevin Stevens , Field Engineer Jennifer informed me of how hard and long you [Kevin] worked on getting our IR machine back up when it was down this week. She showed me texts from all hours of the night and early morning, which was above and beyond. Thank you for your commitment to service for us. We are glad to be partnering with GE and continuing this strong relationship we have. Liz Hyde, MS, RTT, CTR Senior Director Radiation and Front Office Services Oklahoma Cancer Specialists and Research Institute (OCSRI) Tulsa, OK Matt Chouinard , Field Engineer I want to let you know how much I appreciate Matt. We recently purchased two GE E9 systems. One of them went down for the second time, and for the same reason. You can imagine we were losing confidence in our new machine. Matt worked hard to not only troubleshoot the issue, but find the root problem. He was pleasant, caring, easy to work with and represented GE very well. I have confidence in Matt and feel comfortable knowing he will be here to help us when we need him. As a frontline manager, “service means everything” and Matt represents your company well. Gina Cameron , RTRM Manager Florida Hospital for Women-Winter Park Winter Park, Florida Thony Valentin , Field Engineer Thanks to Thony, who worked through the night (he hasn’t left the building since yesterday morning) to make sure we were up and running today. Believe me when I say that kind of service is very rare. I know I speak for the team when I say that we are always impressed with your dedication to Commack! THANKS, Thony! Fritzgerald LeBour , R.T.(R)(CT)(MR) Radiology Manager Memorial Sloan Kettering Commack Commack, NY Wes Bennett , Field Engineer, Team Leader Ken Temple , Field Engineer Last night was a prime reason why we love GE Service. During a situation at GH last night, Wes and Ken coordinated getting two of our diagnostic rooms operational, as well as checking on all the other modalities. Wes even circled back around this morning to check on all equipment. We say service sells, as this is a great example of the GE Field Engineers’ dedication! Lisa Sturgill , BSRT (R) (CT) Radiology Manager Deaconess Gateway and Women's Hospital Newburgh, IN Ed Plaskon , Field Engineer Ned Cook , Field Engineer Lei Chang , Field Engineer Rich Rodriguez , Field Engineer What a special staff of engineers GE has! I've been in the field 23 years and I’ve dealt with different vendors and engineers. What an amazing job Ed, Ned, Lei and Rich did last week servicing our mobile MRI unit. These engineers were "lights out" doing their job, considering the confined area they had to work with and their ability to communicate with me and to have us up and running in a timely fashion. Thanks for a great job! I rest easy knowing I have service engineers like this team. Thank you! Nicholas De Monte Lead MRI Tech Monmouth Medical Center Long Branch, NJ